Refund policy

Returns & Refunds

Please note that due to the perishable nature of our products, Dulce Gelateria does not offer returns, refunds or exchanges for change of mind.

If a product is damaged, faulty, incorrect or does not meet Australian Consumer Law guarantees, please contact us as soon as possible. We will provide an appropriate remedy, which may include a replacement, refund or store credit, depending on the circumstances and your rights under Australian Consumer Law.

Cake Orders

All cake orders are made especially for you and are non-refundable for change of mind once production has commenced.

This does not affect your rights under Australian Consumer Law.